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Following the loss of a well-loved colleague in 2015, the team at ICS Cleaning established the annual Theresa Keelty Shining Star Awards in her memory and have been recognising members of the team for excellence in their work ever since.

Theresa Keelty worked for ICS Cleaning for many years and worked her way up the career ladder to become an Area Manager, working predominantly from the head office in Neptune House, Hull.

Tracey Crow, Operations Director of ICS Cleaning, said: “Theresa was a very well-loved and central character of our team and her loss was devastating to us all. We are proud to keep her memory alive within the business and this year we are delighted to present her award to members of our cleaning staff from our three regional hubs.

The 2020 winners are Susan Marks for South Humberside, Jennifer Morley for North Humberside and Tracy Dent for West Yorkshire.



Susan joined the team as a Supervisor just prior to the pandemic starting in early 2020, working at Huntcliff School, a secondary school in Gainsborough, Lincolnshire. Lisa Elm, Area Manager for South Humberside, commented: “Susan only started with us a few weeks before the pandemic began, but she eagerly stepped up to the role sorting the staff out and doing what she could to cover overtime whilst 3-members of the team were shielding. She is always happy and calm and always behaved amazingly under the stresses that 2020 brought for this type of role. Nothing is ever too much for her and she is very deserving of this award.

Jennifer covers sites across the north and south bank in Humberside and is always reliable and willing to work and cover shifts at short notice without complaint. Her manager April Mulvana, Area Manager for North Humberside, said: “Jennifer was very much thrown into the deep end starting just a few weeks before the Covid pandemic hit and she has done a marvellous job, working across numerous sites without complaint and always with a smile on her face.

Winning the award in the West Yorkshire area, Tracy has worked for ICS since 2013, based at Aquis House in Leeds, cleaning communal areas and offices. Jasmine Rhodes her line manager commented: “Tracy is hardworking and totally committed to her job. She has built up a brilliant working relationship with the customer and goes above and beyond in anything that is asked of her. She is a long-standing and very valued member of the team and very deserving of this award.

Congratulations to all.