ISO 9001:2000

ISO 9001 is the internationally recognised standard for the quality management of businesses. It applies to the processes that create and control the products and services an organisation supplies. It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world.

 

The British Institute of Cleaning Science

BICSc, as it is known, is an independent body with members in all areas of the cleaning industry, including Local Authorities, Contract Cleaners, Manufacturers, Suppliers, Trainers and by no means least, cleaning operatives themselves. BICSc membership currently stands at 575 Corporate Members together with 4,000 Individual Members.

 

National Britannia Safe Contractor

SAFE Contractor is a health & safety accreditation scheme for contractors. It simplifies the process of demonstrating to clients that we have health & safety policies and procedures in place.

 

Contractors Health and Safety Assessment Scheme

The purpose of the CHAS scheme is to provide assessment criteria that health and safety professionals (or other officers/consultants acting on behalf of an organisation) can apply to the health and safety element of a select list application. The scheme assesses adequacy and compliance of the health and safety policy statement, organisation for health and safety and specific arrangements to a single, common standard acceptable to CHAS members and users.

Quality Control

Establish and maintaining quality systems throughout Independent Cleaning Services remains a key objective and the Managing Director assumes overall responsibility.

Accordingly, any changes in Policy or Procedure including amendments to Controlled Documents must be authorised by the Managing Director.

Operational decisions required to maintain existing service levels, or immediately address an issue of standards not being met, are made by the ICS management team i.e. Operations Manager or Site Supervisor. Where such events have implications in terms of current or future working practices then the issue is reported and recorded to contribute to the continuous improvement process.

The Managing Director will conduct a formal review of the Quality Systems annually. This review will consider the ease of use, compliance, and effect in terms of continuous improvement and customer satisfaction. This review will form part of the business planning process conducted annually and will be included in the process of setting business objectives and priorities for the next 12 months.